FAQ
Q1: Do you offer free shipping?
A1: Yes, we offer "FREE SHIPPING" on all orders, delivering to virtually any address in the world at no additional cost.
Q2: Are international buyers responsible for customs duties or taxes?
A2: Yes, free shipping does not include customs duties or taxes imposed by your country. The buyer is responsible for these fees. USA buyers are not subject to customs duty fees.
Q3: How can I track my order?
A3: Once your order is prepared and shipped, we will provide you with a Delivery Confirmation number via email for package tracking.
Q4: What is your return policy?
A4: If you are unhappy with your purchase, you may return items within 30 days of delivery. Items must be unworn, unwashed, and have their original tags attached. Fairings are non-returnable.
Q5: Are refunds available for all returns?
A5: Full refunds are only available for items received damaged or not as described. Other returns may be subject to a restocking fee of approximately 30%.
Q6: How long does the returns process take?
A6: Refunds are typically processed within 2-4 business days after we receive your item(s) at our Return Center.
Q7: What should I do if my item is defective, incorrect, or missing?
A7: Please email drivepartnest@gmail.com within 2 business days of delivery (up to 5 days in some cases). Include a photo, description of the issue, and your Order Number to expedite resolution.
Q8: What happens if my package is returned to VelocityTitan.com?
A8: If your package is returned due to insufficient address information, ensure your address is correct for future orders. We are not responsible for lost or incorrectly delivered shipments due to incorrect address details.
Q9: Does VelocityTitan.com issue refunds?
A9: Orders can only be canceled within 24 hours of placement. After this period, refunds are not possible. Refunds are issued to the original payment method if an order is canceled.
Q10: What happens if an item is out of stock?
A10: If an item is out of stock and cannot be replenished promptly, we will issue a refund to the original payment method.
Q11: How are refunds processed for returns?
A11: Refunds are issued directly to the buyer's original payment method (credit card, PayPal).
Q12: How long does it take for refunds to process?
A12: Refunds may take 2-4 business days to clear and an additional 7-10 business days to post to your account, depending on your financial institution.
Q13: What is your order processing and delivery time?
A13: Orders are processed within 24-48 hours. Delivery times are:
- Faster Shipping: 5-10 business days
- Others: 8-21 business days
Delays may occur due to holidays, weather, or other factors.
Q14: How can I get more information about delivery to my country?
A14: Please contact us via email at drivepartnest@gmail.com for specific delivery information.